Business consulting that starts with diagnosis, not guesswork

Most consultants arrive with a framework and look for places to bolt it on. We arrive with questions. Confidence Consultation works with owner-managed businesses across Wales and the wider UK to find the specific friction points that cost you money, time, or sleep. Then we fix them, together.

Book a diagnostic call
Business consulting session at a Welsh office with green hills visible through windows

Four weeks from confusion to a clear plan

1

Intake conversation

A 45-minute call where we listen. You describe what is working, what is not, and what keeps you up at night. We take notes, ask uncomfortable questions, and resist the urge to prescribe anything yet. This call is free.

2

Operational audit

Over the next five to seven business days we review your financials, interview up to four key team members, and map your core workflows. We look for bottlenecks, duplicated effort, and decisions that get made by default rather than by design. You receive a written diagnostic report at the end.

3

Strategy session

We sit down with you (in person when possible, otherwise via video) for a half-day working session. The diagnostic report becomes a prioritised action list. Each action gets an owner, a deadline, and a measurable target. No vague goals like "improve culture." We mean things like "reduce average invoice cycle from 38 days to 21 days by Q3."

4

Implementation support

We stay available for eight weeks after the strategy session. Fortnightly check-ins, email access for quick questions, and one mid-point review where we adjust the plan based on what has actually happened. Real businesses change fast; plans need to keep up.

Consulting services built for businesses that make things happen

Growth strategy

Where should your next pound of investment go? We model your revenue streams, assess market positioning, and build a 12-month growth roadmap with quarterly milestones. Suitable for businesses turning over between £500k and £10m.

Operational efficiency

We map every step of your delivery process, from order intake to final handoff. Then we cut the steps that add cost without adding value. Clients typically recover 6 to 14 hours of staff time per week within the first two months.

Financial modelling

Cash flow forecasts, break-even analysis, scenario planning for expansion or contraction. We build spreadsheets you will actually use, not 80-page decks that gather dust on a shelf.

Team structure and hiring

Growing from 8 people to 20 is a different challenge than growing from 50 to 120. We help you design reporting lines, write role briefs that attract the right candidates, and set up performance review cycles that people actually follow.

Change management

New systems, mergers, leadership transitions: change fails when people are surprised. We plan communication, training, and phased rollouts so your team moves with the change instead of against it.

137
Diagnostic audits completed since 2019
89%
Of clients hit their 12-month revenue target
£2.4m
Collective cost savings identified last year
14
Average days from first call to delivered strategy

Things people ask before they commit

The initial 45-minute call is free. A full diagnostic audit and strategy session runs between £2,800 and £5,500 depending on the size of your operation and the number of team interviews required. We quote a fixed fee before any work starts.

Yes. About a third of our clients are based elsewhere in the UK. Audits can be done remotely, though we prefer at least one in-person visit for the strategy session when geography allows it.

We have deep experience in professional services, light manufacturing, and e-commerce. That said, operational friction tends to look similar across sectors. If your business has between 5 and 150 employees and you feel stuck, we can probably help.

Our standard engagement includes eight weeks of implementation support after the strategy session. For larger change programmes, we can embed a consultant in your team on a part-time basis for three to six months. We price that separately.

Every action in your strategy document has a measurable target and a deadline. At the mid-point review and at the final check-in, we compare actual numbers to those targets. If something is off track, we adjust the plan rather than pretend it is working.

Book a diagnostic call

Reach us by phone, email, or the form here. We respond within one business day.

[email protected]

43 Kulas Fold, Thiel-le-Gibson-Ratke, Wales, ZP33 4IQ, United Kingdom

+44 7465 082857

Aerial view of a Welsh town among green hills